Telephone: 0741514146

C/O Frontier Picture Frames ltd

Unit 1 Locksbrook Works, Locksbrook Road, Bath BA1 3EN

We will be at this years Newbridge Arts Trail

Cancellations & Returns

What you need to know

SJN Logo

Cancellations & Returns

1. If you wish to cancel your order.
a) You can notify us by email ( before we have dispatched your order to you;
b) Where the order have already been dispatched to you, by returning the goods to us.

2. If you should wish to return items you have ordered is a family run business and we hope you will be 100% delighted with your order, if you are not entirely satisfied, you can return the items you have ordered
from us for any reason at any time within 14 days of receipt for a full refund or exchange. You may return the items to us for a full refund provided that:

a) The items are unused and in their original packaging, and
stock items, not custom made items

b) You tell us that you wish to return the items within seven working days from the date you received your order

c) You return the items to us within fourteen from them date you received them

d) The cost of returning the items to us shall be borne by you.

Upon receipt of the items we will give you a full refund of the amount paid or an exchange credit as required. We will process your refund accordingly and advise you when the

refund has been completed. Refunds will be made via the same method as the original payment

This only applies to standard / stock items, we can not accept returns on custom made items

Please return the items to the following address:

SJN Designs

C/O Frontier Picture Frames Ltd

Unit 1, Locksbrook Works

Locksbrook Road

What if the items arrive Damaged.
In the unlikely event that it does, just send us a photo of the damaged packing and items, we will then send replacements free of charge

We are Not VAT registered, Postage and Packing is at the moment Free of Charge